To register an account, click on 'Pricing' on our nav, and fill in the boxes with your credentials. A verification email will be sent to your inbox shortly after.
Simply click on 'Forgot your password?' in the Login tab, and you will be sent an email to help you reset your password.
To update your credit card information, go to the home page and click on 'Account' > 'Personal Information' > 'Update Credit Card'. That will lead you to our Chargebee page where you can update your billing details.
To order a bag, log in to your account and go to the catalogue. On the catalogue page, choose the bag you want and you will be directed to the payment window. Fill the boxes with your preferred payment details, and if you're using a discount voucher, be sure to fill that box in with the code as well.
When you've chosen your bag and filled out your payment information, you will be led to our shipping window where you fill the boxes with your shipping information. Our partner courier (DHL) will contact you shortly after the order is placed and let you know your delivery schedule.
Look through our catalogue and choose the bag you want next. Click on 'Swap' and tick on the appropriate boxes if you're using the same billing and shipping information. We have a policy that only allows us to ship your next bag out until we receive your previous order in the warehouse.
"When you decide to return your bag, go to the Catalogue page, select your next bag, and click on 'Swap'. Choose between two return options: you may (a) drop-off the bag at a DHL Service Point or (b) call DHL at 0844 248 0828 to schedule a pickup at your address."
If your shipping address is the same as your pick-up point, tick the appropriate box. Should you have your pick-up at a different location, provide the necessary information in the return tab.
Once you order your swap, fill out the shipping tab with your new address.
A swap means you're returning the Uncloset bag currently in your possession and replacing it with another one from the catalogue. A purchase means you're buying a bag from the catalogue.
Wear and tear is something that we, at Uncloset, will expect. We want you to experience your bag as much as you possibly can, and this means, it will pick up little nicks and scratches along the way. But when we determine that the bag is damaged beyond repair, you will be charged with the appraised cost of the bag. Should you lose the bag, you will also be charged with the appraised cost of the bag.